Privacy Policy

EasySalvage Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered address is:

We can be contacted at [email protected] or by telephone on 0121 389 4250.

We are the data controller for the personal information we collect about you. This policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of personal data:

• Identity data: your name.
• Contact data: email address, telephone number, and postal address or postcode.
• Vehicle data: vehicle registration number, make, model, mileage, and condition.
• Transaction data: details of services you have enquired about or purchased.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage data: information about how you use our website.
• Communications data: messages and enquiries you send us via our contact or quote forms.
• Images: photographs of vehicles you choose to upload when submitting a quote or parts request.

We do not collect any special category data (such as health, racial or ethnic origin, or criminal convictions) and we do not knowingly collect data from children under the age of 16.

We collect personal data through:

• Contact, quote, and parts-request forms on our website.
• Telephone calls and email correspondence.
• Automated technologies such as cookies and server logs when you browse our website.

We use your personal data for the following purposes:

• To respond to your enquiries and provide you with a quote for your vehicle.
• To fulfil a contract with you, including arranging collection and payment for your vehicle.
• To source and supply salvage parts you have requested.
• To manage our relationship with you, including notifying you of changes to our services.
• To improve our website and services using aggregated, anonymised analytics data.
• To comply with legal obligations.

We rely on the following lawful bases under UK GDPR:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: processing is necessary for our legitimate business interests (e.g. responding to enquiries, improving our services), provided those interests are not overridden by your rights.
• Legal obligation: processing is necessary to comply with a legal obligation.
• Consent: where we have obtained your explicit consent (e.g. for optional marketing communications).

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse site traffic. A cookie is a small text file placed on your device.

We use the following types of cookies:

• Strictly necessary cookies: required for the website to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website (e.g. Google Analytics). These are only set with your consent.

You can control cookies through the cookie consent banner displayed when you first visit our site, or through your browser settings. Disabling cookies may affect the functionality of our website.

We do not sell your personal data. We may share it with:

• Service providers: third-party companies that help us operate our website and business (e.g. hosting providers, email delivery services, customer messaging platforms). These parties process data only on our instructions.
• Business partners: where necessary to fulfil a service, such as vehicle collection or auction partners (e.g. MotorJunction Auctions).
• Legal and regulatory authorities: where required by law, court order, or to protect our legal rights.

We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

We primarily store and process your data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry and contact data is typically retained for up to 3 years. Vehicle transaction records may be retained for up to 7 years for legal and accounting purposes.

Under UK GDPR you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decision-making: we do not carry out solely automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your data is restricted to those with a legitimate business need.

Our website may contain links to third-party websites (including MotorJunction Auctions and Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected].

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO):